Service Advisor - Truck Care

Love's Travel Stops; Prince George (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Hiring Immediately

Job summary

Love's Travel Stops is seeking a Service Advisor to lead customer service and sales efforts in our Truck Care facilities. You will combine technical know-how with management skills to supervise service centers and help progress toward a Truck Care General Manager role.

Responsibilities include greeting customers, assessing service needs, providing cost estimates, processing payments, and keeping clients informed on vehicle status.

Qualifications

• Excellent communication and interpersonal skills focused on customer satisfaction.
• Strong customer service and salesmanship to drive outcomes.
• Good organizational skills with attention to detail.
• Ability to work well in a team and multitask.
• Comfort with using computer programs and systems in daily operations.
• Physical ability to lift up to 50 pounds and operate in varying temperatures.

Responsibilities

• Maintain a safe, clean facility and greet customers with service-oriented approach.
• Provide repair cost estimates and process approvals and payments.
• Keep customers updated on vehicle status and explain completed work.
• Assist with talent acquisition in collaboration with managers.

Skills

Excellent communication

Customer service

Salesmanship

Organizational skills

Teamwork

Tech proficiency

Physical ability

Job description

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• Flexible Scheduling
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance first of the month after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately

Welcome to Love’s!

At Love’s, our Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager.

Job Functions:

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
• Collaborate with managers in the efforts of talent acquisition.

Requirements:

• 6 months in customer service or sales preferred.
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
• Must be able to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.