Service Advisor Trainee

Peach State Truck Centers; Norcross (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading truck transportation company is seeking a Service Advisor Trainee in Norcross, GA. This entry-level position will develop skills to manage customer service and repair processes, ensuring effective communication with customers and technicians. Ideal candidates will have a strong foundation in communication and a high school diploma, with a passion for the trucking industry.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Excellent communication and customer service skills are required.
• Knowledge of class 8 truck repair is a plus.

Responsibilities

• Communicate with customers to understand repair needs and provide estimates.
• Create work orders and invoices, and obtain repair approvals.
• Complete payment processes.

Skills

Communication

Customer Service

Education

High school diploma or GED

Job description

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Under the supervision of the Service Manager and oversite by the Service Advisor, the Service Advisor Trainee is responsible for developing the skills necessary to assume the role as a Service Advisor to receive service work from the customer and communicate with the technician and customer through completion of the repair, including completion of the invoice.

Responsibilities

• Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
• Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
• Creates work orders.
• Creates repair estimates based on the technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains payment.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or general education degree (GED).

Required Skills

Excellent communication and customer service skills are required.

Preferred Skills

Knowledge of class 8 truck repair is a giant plus.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Truck Transportation

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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