Service Advisor - Town North Mazda

Snell Motor Company; Richardson (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking Service Advisors to enhance customer experiences and loyalty. In this role, you will serve as the vital link between customers and technicians, ensuring effective communication and understanding of automotive issues. You will be responsible for assessing problems, preparing repair orders, and maintaining customer relationships. This position offers a chance to work in a family-owned environment that values its employees and fosters growth. If you have a passion for customer service and automotive knowledge, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program

Qualifications

• Ability to maintain good relationships with customers and co-workers.
• Knowledge of automotive systems and warranty guidelines.

Responsibilities

• Act as a liaison between customer and service technician.
• Prepare repair orders and maintain customer rapport.

Skills

Customer Relationship Management

Technical Knowledge of Automotive Systems

Communication Skills

Problem-Solving Skills

Education

High School Diploma or equivalent

Tools

Service Database System

Job description

Town North Mazda is looking for Service Advisors to join their team - experience is preferred.

Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.

The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:

1. Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
2. Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
3. Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
4. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
5. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
6. Maintains automotive records by recording problems and corrective actions planned.
7. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Minimum Qualifications:

1. Ability to establish and maintain good relationships with customers and co-workers.
2. Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
3. Knowledge of automotive systems in general.
4. Ability to review service orders and inspect the vehicle for necessary repairs.
5. Knowledge of new models and product improvements, based on technical service bulletins, etc.
6. Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
7. Ability to communicate well with co-workers and customers throughout repair process.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays & paid time off
• Vision insurance
• Earn vacation hours after 90 days
• Aggressive Employee Referral Program