Service Advisor/Supervisor

careers-altorfer; Hannibal (MO); On-site; USD 47,000 - 64,000; Full time

Job summary

careers-altorfer is seeking a dedicated service department professional to support shop operations in Hannibal, MO. You will coordinate scheduling with customers, manage work orders, reviews, warranties, and invoicing, and assist both shop and field management in daily tasks.

The role emphasizes customer communication, safety awareness, and the ability to guide a large, diverse team while maintaining office and yard operations. A high school diploma and a valid driver’s license are required.

Qualifications

• 2 years’ experience in service department setting.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Ability to write professional business communication by email or letter is required.
• Experience in DBS and SIS networks is recommended.
• Knowledge of safety requirements and protocols.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Responsibilities

• Communicate with customers when scheduling repairs in the shop via email, phone, and business systems.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist the Shop Manager and technicians with daily operations of the service department.
• Assist the Field Manager with job review, work order notes, service report review, warranty, invoicing, and job closings.
• Maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication & developmental skills as well as the ability to assist manage and motivate a large, diverse workforce.
• Perform duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
• Responsible for managing the yard facilitator and daily yard operations.
• Perform other duties as assigned.

Skills

Excellent communication skills

Written communication

Customer service skills

Ability to influence others

DBS and SIS networks experience

Valid driver’s license

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Working Hours/Days

7:30am – 5:00pm, Monday – Friday

Overview

Work with an experienced team to provide exceptional service to customers. Team manages shop personnel to ensure communication flows effectively between customers, shop management and shop technicians.onnel.

Basic Duties

• Communication with customers when scheduling repairs in the shop. Communication via email, phone, and business systems.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist the Shop Manager and technicians with daily operations of the service department.
• Assist the Field Manager with job review, work order notes, service report review, warranty, invoicing, and job closings.
• Maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication & developmental skills as well as the ability to assist manage and motivate a large, diverse workforce.
• Perform duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
• Responsible for managing the yard facilitator and daily yard operations.
• Perform other duties as assigned.

Qualifications

• 2 years’ experience in service department setting.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Ability to write professional business communication by email or letter is required.
• Experience in DBS and SIS networks is recommended.
• Knowledge of safety requirements and protocols.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position works in an office environment and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.