SERVICE MANAGER

Evolving Solution Services; Tilton (NH); On-site; USD 65,000 - 80,000; Full time

Job summary

Evolving Solution Services in Tilton, NH is seeking a Service Department Supervisor to oversee the daily operation of the service desk, bays and yard, ensuring high customer satisfaction.

You will plan and direct service writers, mechanics, yard staff, and delivery driver activities, oversee work orders, and ensure proper staffing and safety. This is a full-time role requiring 3–5 years in customer service and supervision, with diesel and small engine knowledge and solid computer skills.

Qualifications

• Education: HS or equivalent. Tech or College preferred.
• Experience: 3-5 years Customer service, service advisor and or parts distribution experience.
• 1-3 years of service department supervision.
• Specialized Knowledge, Licenses, etc.: Mechanical knowledge (Diesel and small engine knowledge), and generally accepted service practices.
• Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, desk and counter work.
• This job description does not constitute a contract of employment. Employment is at will.

Responsibilities

• Plans, directs, schedules and coordinates the activities of service writers, service mechanic(s), yard attendant(s), janitor and delivery driver(s) assigned to the store. Trains employees in company procedures.
• Oversees the opening and closing of work orders for service based on customer needs using the supervisory reports and direct observations.
• Responsible for adequate staffing of assigned areas. Enforces company policy and practices.
• Communicates with customers by phone and in person regarding the status of service work orders. Explain any need for additional work.

Skills

Customer service

Service advisor

Parts distribution

Supervisory skills

Diesel and small engine knowledge

Computer software skills

Education

High School diploma or equivalent

Technical training / college preferred

Tools

Computer software

Job description

Salary Range: $65,000.00 To $80,000.00 Annually

Position Summary

Responsible for the daily operation of the service department which includes the service desk, service bays and yard. Supervises the service and delivery operations at the store to ensure customer satisfaction.

Essential Functions

1. Plans, directs, schedules and coordinates the activities of service writers, service mechanic(s), yard attendant(s), janitor and delivery driver(s) assigned to the store. Trains employees in company procedures.
2. Oversees the opening and closing of work orders for service based on customer needs using the supervisory reports and direct observations.
3. Responsible for adequate staffing of assigned areas. Enforces company policy and practices.
4. Communicates with customers by phone and in person regarding the status of service work orders. Explain any need for additional work.

Other Functions

1. Exercises judgment in Customer Satisfaction issues. Seeks approval from Operations Manager when required.
2. Coordinates and communicates with other store personnel as needed.
3. Insures safe operating conditions and practices at the store.
4. Other related duties as assigned.

Minimum Job Requirements

Education: HS or equivalent. Tech or College preferred.

Experience: 3-5 years Customer service, service advisor and or parts distribution experience.

1-3 years of service department supervision.

Specific Skills: Computer software skills, supervisory skills.

Specialized Knowledge, Licenses, etc.: Mechanical knowledge (Diesel and small engine knowledge), and generally accepted service practices.

Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, desk and counter work. Occasional physical effort in training and instruction of employees.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.

Job Type: Full-time

Position Summary

Responsible for the daily operation of the service department which includes the service desk, service bays and yard. Supervises the service and delivery operations at the store to ensure customer satisfaction.

Essential Functions

1. Plans, directs, schedules and coordinates the activities of service writers, service mechanic(s), yard attendant(s), janitor and delivery driver(s) assigned to the store. Trains employees in company procedures.
2. Oversees the opening and closing of work orders for service based on customer needs using the supervisory reports and direct observations.
3. Responsible for adequate staffing of assigned areas. Enforces company policy and practices.
4. Communicates with customers by phone and in person regarding the status of service work orders. Explain any need for additional work.

Other Functions

1. Exercises judgment in Customer Satisfaction issues. Seeks approval from Operations Manager when required.
2. Coordinates and communicates with other store personnel as needed.
3. Insures safe operating conditions and practices at the store.
4. Other related duties as assigned.

Minimum Job Requirements

Education: HS or equivalent. Tech or College preferred.

Experience: 3-5 years Customer service, service advisor and or parts distribution experience.

1-3 years of service department supervision.

Specific Skills: Computer software skills, supervisory skills.

Specialized Knowledge, Licenses, etc.: Mechanical knowledge (Diesel and small engine knowledge), and generally accepted service practices.

Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, desk and counter work. Occasional physical effort in training and instruction of employees.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.

Job Type: Full-time

Work Location: In person

Monday - Friday 7:30am- 5:30pm
Every other Saturday 8:00am- 2:00pm