Service Advisor- Sign On Bonus

Mercedes-Benz of Oakland; Oakland (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Mercedes-Benz of Oakland is seeking a Service Advisor to bridge customers and technicians, ensuring clear communication of needs and service recommendations. You will prepare repair orders, provide cost estimates, and secure client authorization for repairs in a fast-paced shop environment.

Ideal candidates will have a high school diploma, at least 2 years in customer service, automotive knowledge, and may speak Cantonese or Mandarin. Valid driver's license required.

Qualifications

• High School Diploma or Equivalent.
• Minimum of 2 year Experience in Customer Service Position.
• Automotive Knowledge Required.
• Cantonese or Mandarin speaking-preferred
• Quality Focus, Productivity, and Product Solving.
• Strong Teamwork, Communication Skills and multitasking.
• Out-going personality with experience at developing relationships.
• Can work in a fast-pace environment, organized and can manage time efficiently.
• Must have valid driver's license.

Responsibilities

• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Knowledge of CDK a plus

Skills

Customer Service

Teamwork

Communication

Multitasking

Education

High School Diploma or Equivalent

Job description

Service Advisor

Established in 1966, Euromotors Auto Group's Mercedes-Benz of Oakland has been serving generations of Bay Area residents and Mercedes-Benz owners for decades. As one of the oldest family-owned Mercedes-Benz dealerships in the U.S., we have a strong commitment to serving the community and pledge to provide outstanding service with transparency and respect to all. We pride ourselves on making the buying and ownership experience simple and fun at the same time.

Service Manager - Essential Duties

• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Knowledge of CDK a plus

Qualifications

• High School Diploma or Equivalent.
• Minimum of 2 year Experience in Customer Service Position.
• Automotive Knowledge Required.
• Cantonese or Mandarin speaking-preferred
• Quality Focus, Productivity, and Product Solving.
• Strong Teamwork, Communication Skills and multitasking.
• Out-going personality with experience at developing relationships.
• Can work in a fast-pace environment, organized and can manage time efficiently.
• Must have valid driver's license.

Benefits

• Sign on Bonus
• Highly competitive pay based on skills/experience
• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.