Service Advisor - Philpott Toyota

Sonic Automotive; Nederland (TX); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Sundays Off

Thanksgiving & Christmas closures

Employee pricing on purchases & leases

Gym memberships

Travel deals

Career growth in a Fortune 500 company

Job summary

Sonic Automotive is seeking a Service Advisor to join our service team and provide outstanding customer service while ensuring smooth operation of the service department.

You will liaise between customers and technicians to ensure vehicles are properly diagnosed, serviced, and repaired in a timely manner, with emphasis on clear communication and accurate documentation.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing including background checks, MVR, drug test.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues.
• Provide explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely completion of repairs.
• Update customers on vehicle status throughout the service process.
• Create and maintain detailed service records and invoices.
• Process payments and handle billing inquiries.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer service

Communication

Industrial knowledge

Multitasking

Organizational skills

Service department operations

Driver's license

Work authorization (USA)

Tools

CDK

Job description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

• Experience using and working with CDK.
• Previous Ford experience.

Additional Information

Compensation (Draw / Commission)

• Performance-based earnings range: $40,000 to $100,000+ / year

Schedule

• FULL‑TIME
• Sundays Always Off
• Saturday Availability Required

Perks & Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines.