Service Advisor- Massey Cadillac North

Sonic Automotive; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Sonic Automotive is seeking a Service Advisor for its Massey Cadillac North dealership in Orlando. This role involves scheduling appointments, providing cost estimates, and ensuring customer satisfaction. Ideal candidates will have a high school diploma and experience in a dealership environment, demonstrating strong customer service and communication skills.

Qualifications

• Two years of experience in a dealership position.
• Ability to read and comprehend instructions.
• Professional personal appearance.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Provide accurate estimates for labor and parts.
• Maintain Customer Satisfaction Index rating.
• Advise customers on vehicle maintenance.

Skills

Communication

Customer Service

Understanding of Vehicle Operations

Education

High school diploma or equivalent

Tools

ASE Certification

Job description

Service Advisor- Massey Cadillac North in Orlando, FL at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Massey Cadillac North,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.