Service Advisor - Marine

Fox Powersports Lakeside Marine; Morton Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation, PTO, and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Accident Insurance

Employee Assistance Programs

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors Lakeside Marine in Mecosta, MI is seeking a Service Advisor to join the service team and help drive an exceptional customer experience in the marine division. You will schedule service, greet customers, write repair orders, present estimates, and maintain customer records while using marine knowledge to guide recommendations.

Strong communication, organization, and teamwork are essential, along with a valid driver’s license and the ability to multi-task in a fast-paced shop.

Qualifications

• Two to four years related experience and/or training in service advising or similar role.
• Strong written and verbal communication to clearly explain estimates and options.
• Ability to multi-task, prioritize, and manage time effectively.
• Experience using technology to enhance the customer experience.

Responsibilities

• Schedules service appointments and greets customers in a timely, friendly manner.
• Obtains boat information and writes up repair orders with clear problem statements.
• Prepares and presents accurate cost estimates for labor and parts.
• Monitors repair progress and communicates changes and timelines to customers.
• Explains completed work and charges to customers and closes orders as needed.

Skills

Experience in service advising

Customer service

Communication

Time management

Driver's license

Job description

Fox Motors has a Service Advisor opening in Mecosta, MI at Fox Powersports Lakeside Marine. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships.

KEY RESPONSIBILITIES

The Service Advisor is a trusted automotive expert that plays an active role in the service lane. As a Service Advisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Powersports is looking for a Service Advisor that has Marine knowledge, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now!

Key responsibilities include the following. Others may be assigned.

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains boat information.
• Obtains customer and boat data prior to arrival when possible.
• Writes up customer’s boat problems accurately and clearly on repair order.
• Refers to service history, inspects boat, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.

SKILLS & EXPERIENCE

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow‑up skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• Valid driver’s license.

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!