Service Advisor — In-House Training & RVTI Certification

Johnson RV; Sandy (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Johnson RV, Sandy, UT, seeks a customer-focused Service Advisor to greet customers, schedule and track work orders, and explain repairs clearly. You will serve as the main contact between customers and technicians, juggling multiple systems with strong organization and communication.

We provide in-house training and certifications, with a fast-paced, detail-oriented environment. RV background is not required, but a sharp mind and quick learner will help you succeed in this role.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills and ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Customer service experience a plus but not required.

Responsibilities

• Greet service department customers promptly and professionally.
• Listen to customer concerns and translate them into clear instructions for technicians.
• Provide accurate, well-documented estimates for repairs and maintenance.
• Track repair status and proactively update customers.
• Notify customers when their RV or trailer is ready for pickup.
• Review completed repairs and costs with customers in plain language.
• Maintain CSI scores through effective communication.
• Keep the Service Manager informed of issues early.
• Help coordinate warranty claims where applicable.
• Collaborate with technicians to ensure smooth service flow.

Skills

Strong computer skills

Excellent communication

Detail-oriented

Organizational skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Dealer management software

Spreadsheets (Excel)

Job description

Johnson RV, Sandy, UT, seeks a customer-focused Service Advisor to greet customers, schedule and track work orders, and explain repairs clearly. You will serve as the main contact between customers and technicians, juggling multiple systems with strong organization and communication.

We provide in-house training and certifications, with a fast-paced, detail-oriented environment. RV background is not required, but a sharp mind and quick learner will help you succeed in this role.