Service Advisor III - Kearny Mesa Subaru/ Genesis

Talent Acquisition Team; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Account Specialist to join their customer service team in Indianapolis. In this vital role, you will manage relationships with educational institutions, ensuring order success and addressing inquiries promptly. Your proactive communication will be key in maintaining positive interactions with customers and sales representatives. This full-time position offers a dynamic work environment where you can contribute to a legacy of celebrating student milestones. If you are passionate about customer service and eager to make an impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Voluntary Benefits

Qualifications

• Bachelor's degree preferred with proven success in communication.
• Experience in account management or customer service is essential.

Responsibilities

• Manage relationships with customers and sales representatives.
• Coordinate product design and setup specifications for orders.

Skills

Communication Skills

Problem-Solving

Organization

Customer Service

Microsoft Excel

Education

Bachelor's Degree

Tools

ERP System (Oracle)

Microsoft Office

Job description

Indianapolis, IN, USA Req #563

Friday, March 7, 2025

Position: Account Specialist III

Location: Indianapolis, IN

THE MOST TRUSTED IN CELEBRATING STUDENT MILESTONES – HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

The Herff Jones Customer Service team is looking for an Account Specialist to join our team in Indianapolis, IN.

This is a Regular Fulltime position with benefit eligibility including medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits.

Typical working hours are Monday through Friday 8am – 5:00pm. Overtime, including Saturday or Sunday hours may be needed or required during peak season.

Here's How You’ll Make an Impact:

The Account Specialist is an important part of the team that supports high schools, colleges, and other educational institutions (customers). With the support of the Account Coordinator, the Account Specialist works to manage the relationships with our customers and the Herff Jones sales representatives. As the primary contact and responsible for the account’s order success, Account Specialists ensure that any order inquiries or changes are addressed within expected service levels.

Anticipating the needs and possible barriers to an order, the Account Specialist should proactively connect with sales representatives and customers directly. Primary communication methods in each of these areas will include phone support and email response.

What We Want You to Accomplish:

First 30 Days:

• Be in complete learning mode gaining knowledge from job aids and SOP (standard operating procedures).
• Trained by an experienced Account Specialist working side-by-side to teach the role.
• Understand the high-level flow of products and processes in the fine paper customer service department.

First 90 days:

• Build initial relationships with sales partners in the designated assigned territory.
• Become proficient in performing basic operations in our ERP system (Oracle) independently or with little oversight.

First 120 Days:

• Operate independently and service as a subject matter expert for the assigned territory.
• Establish strong relationships with sales partners and customers and anticipate their needs in your assigned territory.
• Demonstrate ability to navigate ERP system (Oracle) and other diploma systems/processes to effectively process orders and solve for deadlines.

What You’ll Be Doing On A Daily Basis:

• Coordinate product design and setup specification between the Sales Representative, Schools (Customer), and Production Personnel for Artwork, Composition, Tooling, and Samples.
• Be proactive in contacting sales representatives and keeping them informed of account status.
• Communicating throughout the entire order cycle including readiness to order, status of order, and confirmation of order details including follow-up on shipping and delivery information.
• Coordinating closely with the manufacturing leaders to determine how best to optimize scheduling.
• Manage the successful coordination of diploma unit volume of an assigned territory between the Customer, Sales Representatives, and Production Personnel. This includes all aspects of account management from receipt of order to final delivery.
• Maintain positive and professional communication and working relationship with schools (customers), Sales Representatives, and all personnel. This includes being responsive and doing a quick turnaround on questions or concerns from the customers, sales representatives, and internal personnel.
• Assist Customer Service Relationship Manager on special projects and assignments.
• Work with others to help balance workloads within the workgroup or from customer service manager as needed.

What You’ll Bring to the Table:

• Bachelor’s Degree preferred.
• Proven success to effectively communicate (listening, writing, and verbal) to meet product delivery deadlines.
• Previous success in Account Management or Customer Service working with multiple accounts with strong problem-solving and organization.
• Proven ability to communicate through email and interpersonal communication with balanced information, care, and kindness.
• Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually.
• Demonstrated success managing multiple processes and tasks (including a large volume of email) at a time with strong organizational and detail skills.
• A positive attitude with a focus on learning the complete product cycle to better service the customer (schools and administrators) and field sales representatives.

Physical Activities:

Daily activity includes but is not limited to:

• Reading, communication, lifting, carrying, sitting, grasping, reaching.
• Use of a step ladder to retrieve customer files as needed.
• Being able to sit for long periods of time.
• Look at a computer for long periods of time.
• Ability to work alone in a quiet environment.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas, and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.