Service Advisor - Hourly

Classic Collision; Waco (TX); On-site; USD 50,000 - 175,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

401K match

Medical/Dental/Vision

PTO - 6 holidays

Rewarding Work

Job summary

Classic Collision is seeking a Service Advisor (Hourly) / Collision Estimator to guide customers from drop-off through delivery. You will prepare estimates for customers and insurers, coordinate with adjusters, and manage claims to ensure a seamless experience.

This role blends sales, service, and technical estimating in a fast-paced shop environment. Qualified candidates bring collision estimating experience, CCC1 familiarity, and strong communication skills.

Qualifications

• Valid Driver's License is required.
• Must be at least 18 years old.
• Prior collision estimating experience preferred.
• Knowledge of CCC1 estimating system preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Background check required.

Responsibilities

• Serve as the primary contact for the customer during repair from drop-off to delivery.
• Prepare estimates for customers and insurance partners according to guidelines.
• Coordinate with insurance companies to manage claims and ensure customer experience.
• Maintain timely updates for customers on repair progress.
• Coordinate with technicians to identify all damages and scope.
• Maintain customer satisfaction scores per company standards.
• Perform quality inspection prior to vehicle delivery.
• Execute other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Insurance coordination

Education

I-CAR / ASE certification

Tools

CCC1 estimating system

Job description

Service Advisor (Hourly) /Collision Estimator

$50K to $175K Depending on Experience

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities. The salary range for this position is commission based and dependent on expected sales volume.

Why Choose Classic Collision?

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off - 6 Paid Holiday
• Rewarding Work

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Behaviors/Competencies

Integrity - Respect, and accountability at every level and in every interaction

Customer Service Provide the highest level of customer service while building customer satisfaction and retention.

Innovation -Develops and displays innovative approaches and ideas to our business.

Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed.

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail [e-mail] or 450-500-6808. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.