Service Advisor

Quality Chevrolet; Escondido (CA); Presencial; USD 50 000 - 75 000; Tempo integral

Resumo da oferta

Quality Chevrolet in Escondido, CA is seeking a Service Advisor to sell, identify, and document service, maintenance, and repair work, and to schedule service for customers. You will work with customers and technicians to identify required services, present estimates, and maintain high customer satisfaction through accurate communication and diligent follow-up.

Must explain estimates and coordinate with parts, ensuring proper documentation in the Dealership Management System.

Qualificações

• General customer service and communication skills required.
• Ability to interpret and explain vehicle service estimates and options.
• Familiarity with automotive service processes and documentation.

Responsabilidades

• Answers incoming calls in a courteous and professional manner.
• Works with customer and technician to identify required maintenance.
• Performs road test of customer vehicles.
• Advises customers on necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above designated standards.
• Works closely with department managers to ensure customer satisfaction.

Conhecimentos

Customer service

Communication

Sales

Problem solving

Formação académica

GED

High School Diploma

Associate Degree

Master Degree

Doctorate Degree

Ferramentas

Microsoft Office

Dealership Management System

Descrição da oferta de emprego

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Works with customer and technician to identify required maintenance.
• Performs road test of customer vehicles.
• Advises customers on necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above designated standards.
• Works closely with department managers to ensure customer satisfaction.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED
• High School Diploma
• Associate Degree
• Master Degree
• Doctorate Degree

Field of Study / Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

• up to 3 years
• 3-5 years
• 5+ years

Education/Experience

Working knowledge of the mechanical operations of vehicles.

Certificates and Licenses

• Valid Driver's License
• Automobile Salesperson License

Computer Skills

Intermediate to Advanced skills in Microsoft Office products. Advanced ability to learn the Dealership Management System and other web based applications utilized for operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Service Advisor frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.