Service Advisor DARCARS

DARCARS Automotive; Maryland; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking motivated Service Advisors to enhance customer satisfaction and retention. In this dynamic role, you will greet customers, provide expert advice on vehicle maintenance, and generate accurate repair estimates. Your strong customer service skills will be essential in building rapport and ensuring a seamless experience. Join a company that values integrity and offers competitive pay, comprehensive benefits, and opportunities for growth within the automotive service field. This is your chance to make a significant impact in a fast-paced environment while contributing to community initiatives.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401k

PTO and Paid Holidays

Employee Discounts

Qualifications

• Must have previous automotive Service Advisor experience.
• Must be able to manage in a fast-paced work environment.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on vehicle maintenance and generate repair estimates.
• Schedule service appointments and follow up with customers.

Skills

Customer Service Skills

Phone Skills

Computer Skills

Automotive Knowledge

Education

High School Diploma

Job description

DARCARS Bowieis now seeking Service Advisors!

As theService Advisoryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Competitive pay and opportunities for bonus
• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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