Service Advisor Customer Service

Midas Manteca; Manteca (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Employee discounts

Paid time off

Vision insurance

Training & development

Flexible schedule

Job summary

Midas Manteca is seeking a customer service representative to enhance customer satisfaction by addressing product and service inquiries. The role involves processing orders, providing customer support, and collaborating with technicians to meet sales goals and ensure a stellar customer experience.

Ideal candidates will have a minimum of 2 years of service experience, general automotive knowledge, and the ability to thrive in a retail environment with flexible scheduling. Benefits include health insurance, 401(k) matching, and opportunities for advancement.

Qualifications

• Minimum of 2 years of sales or customer service experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team orientation.
• Ability to work a flexible retail schedule including weekends, evenings, and holidays.
• Valid driver’s license.

Responsibilities

• Meet sales goals and deliver world-class customer experience.
• Identify customer needs and accurately gather client information.
• Deliver exceptional customer service while listening and consulting customers.
• Excellent phone skills driving sales and setting appointments.
• Follow up with customers regarding requested services.
• Oversee complete vehicle inspections and recommendations.
• Deliver and discuss pricing estimates with customers.
• Work within a team environment aligned with company values.
• Oversee technicians’ inspections and repairs for various cars.
• Maintain inventory counts and store cleanliness.

Job description

Overview

We are looking for a customer service representative to attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services.

Responsibilities

• Meet sales goals and deliver world‑class customer experience from beginning to end. Identify customer needs and accurately gather client information to coordinate service with technicians.
• Deliver exceptional customer service while listening and consulting customers.
• Excellent phone skills driving sales and setting appointments for the store.
• Follow up with customers regarding requested services, estimated completion times, etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Work within a team environment while aligning with the company's vision, purpose, core values, and employee creed.
• Oversee technicians’ inspections, diagnosing and repairing domestic, European, and Asian cars and light trucks.
• Maintain inventory counts and overall cleanliness and organization of the store.
• Perform other duties as assigned.

Qualifications

• A minimum of 2 years of sales or customer service experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team orientation.
• Ability to work a flexible retail schedule including weekends, evenings, and holidays.
• Valid driver’s license.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Employee discounts
• Flexible schedule
• Paid time off
• 5 Day work week
• Great Work Environment
• Closed on Sundays
• Paid Vacation
• Sick Pay
• On Site Training