Service Advisor - AutoNation Tucson Auto Mall

AutoNation; Tucson (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation and 401(k) matching

Health, dental, and vision benefits

Discount programs for services and vehicles

Access to exclusive deals and offers

Job summary

A major automotive retailer in Tucson is seeking a Service Advisor to enhance customer experiences and drive loyalty. The role involves effective communication with customers about vehicle needs and service options. Ideal candidates will have strong customer service skills and a high school diploma. This position offers competitive compensation, benefits, and opportunities for growth in the automotive industry.

Qualifications

• Exceptional customer service ability.
• Strong communication and interpersonal skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.

Responsibilities

• Set appointments and prepare for customer arrivals.
• Meet sales goals and customer satisfaction targets.
• Communicate effectively with technicians and customers.
• Follow up on customer satisfaction after service.

Skills

Customer experience

Communication skills

Sales ability

Organizational skills

Technical aptitude

Education

High school diploma or equivalent

Job description

Service Advisor - AutoNation Tucson Auto Mall

Join to apply for the Service Advisor - AutoNation Tucson Auto Mall role at AutoNation

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview

Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You’ll explain the technician’s recommendations to the customer in easy‑to‑understand language and suggest upsell opportunities to keep the vehicle safe.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in‑state driver’s license and an acceptable, safe driving record.

Benefits and Perks

• Competitive compensation and 401(k) matching.
• Health, dental, vision, and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer‑related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other
• Retail Motor Vehicles

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