Service Advisor at Tallahassee CDJR

Morganautogroup; Tallahassee (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in automotive retail is seeking a Service Advisor to join their dynamic team in Tallahassee. This role offers a fantastic opportunity to advance your career in a professional environment that values integrity and teamwork. As a Service Advisor, you'll be the first point of contact for customers, ensuring their satisfaction and loyalty through excellent service. You'll communicate effectively about service status, resolve inquiries, and coordinate repair activities. With great benefits, ongoing training, and a supportive team, this position is perfect for those looking to grow in the automotive industry.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

401(k) with company match

Paid Time Off

Tenure Bonuses

Employee Discounts

Qualifications

• Experience in customer service and automotive retail is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet customers promptly and provide professional service.
• Estimate costs and communicate effectively about service status.
• Coordinate repair activities and ensure customer satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Skills

Education

High School Diploma

Automotive Service Advisor Certification

Job description

Join to apply for the Service Advisor at Tallahassee CDJR role at Morgan Auto Group

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Tallahassee CDJR is part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are seeking a qualified Service Advisor to join our team. We offer a team environment, great benefits, ongoing training, and growth opportunities. If you value integrity, transparency, professionalism, and teamwork, this could be the perfect chance to advance your career with the best in automotive retail.

Benefits include:

• Health, Dental, Vision, Life, Disability insurance, and Health Savings Account
• 401(k) with company match
• Professional environment with training and advancement opportunities
• Paid Time Off
• Tenure Bonuses
• Employee discounts and referral programs

Responsibilities:

1. Greet customers promptly and provide professional service.
2. Ensure customer satisfaction and loyalty by departing from traditional methods when necessary.
3. Communicate effectively via phone, text, and email about service status.
4. Listen to customer inquiries, resolve concerns, and suggest additional services.
5. Estimate costs, time, and settle customer accounts.
6. Coordinate repair activities to ensure quality and timeliness.
7. Obtain customer approval on repair orders and verify accuracy upon completion.
8. Achieve goals for add-on sales and customer satisfaction indices.
9. Deliver vehicles in excellent condition and treat repeat and new customers appropriately.
10. Follow up with customers regarding appointments and maintenance.
11. Document changes and review charges for accuracy.
12. Address customer issues promptly and follow up on service feedback.

See hiring manager for details.

EOE/DFWP. Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the 'Know Your Rights' notice from the Department of Labor.