Service Advisor at Sun Toyota

Rountreemooreford; Holiday (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discounts

Referral programs

Training and advancement opportunities

Job summary

Morgan Auto Group in Florida is seeking a qualified Service Advisor to join our team. You will greet customers, assess service needs, explain repairs, and coordinate vehicle maintenance with honesty and professionalism.

We offer competitive pay with growth opportunities, comprehensive benefits, and ongoing training to help you advance in automotive retail. Join a team that values integrity, teamwork and customer satisfaction.

Responsibilities

• Greets customers promptly; provides timely professional service.
• Delivers excellent customer service by listening to inquiries, identifying needs, resolving concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains written approval on repair orders; inspects finished orders for accuracy and legibility.
• Meets/exceeds goals for add-on sales and OEM Customer Satisfaction Index.

Job description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:

Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account

401(k) with company match

Professional work environment, with job training and advancement opportunities

Paid Time Off

Employee discount programs

Referral programs

RESPONSIBILITIES:

Greets all customers promptly; provides timely professional service.

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

Estimates cost and completion time/settles customer accounts.

Communicates with customer about status of work.

Coordinates activities to ensure repair work is fixed right the first time and completed on time.

Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.

Meets or exceeds goals for add-on sales.

Meets or exceeds OEM Customer Satisfaction Index expectations

Delivers the right car in perfect condition every time.

Identifies repeat customers/first time customer and treats them accordingly.

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer viewpoint and service follow-up issues.

EOE/DFWP

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.