Service Advisor at Jerry Ulm Chrysler Dodge Jeep Ram

Rountreemooreford; Lincoln Gardens (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading automotive company is seeking a Service Advisor to join their team at a Florida location. The ideal candidate will excel in customer service, managing repair orders, and coordinating services with technicians. Competitive pay and extensive benefits, including health insurance and 401(k) matching, are offered.

Benefits

Health insurance

401(k) with company match

Paid time off

Employee Discounts

Company Trips – Awards

Qualifications

• Valid Driver’s License required.
• Must be 18 years or older.
• Willingness to work with technology (tablet, computer).

Responsibilities

• Greets customers promptly and provides professional service.
• Estimates costs and communicates with customers about repair status.
• Coordinates repair work to be completed accurately and on time.

Skills

Customer Service

Communication

Sales

Job description

Service Advisor at Jerry Ulm Chrysler Dodge Jeep Ram

Job Category: Service

Requisition Number: SERVI001254

Apply now

• Posted : May 2, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Tampa, FL 33607, USA

Description

Jerry Ulm Chrysler Dodge Jeep Ramis a member of the fast-growingMorgan Auto Group,a Florida leader in automotive retail.We are looking to add a qualifiedService Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance
• 401(k) with company match
• Paid time off
• Professional work environment, with job training and advancement opportunities
• Employee Discounts
• Additional income opportunities (monthly)
• Company Trips – Awards

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Check customer in with Tablet / Ipad
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work (Phone, Text, Video and Email)
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Communicates efficiently with the technicians
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER:

• 18 year or older
• Valid Driver’s License
• Willingness and Desire to work with technology (tablet, computer, cell phone)
• Work on your feet (lot of walking back and forth)
• Ability to set and achieve targeted goals

EOE/DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.