Service Advisor Assistant

LB Smith Ford; Lemoyne (Cumberland County); On-site; USD 30,000 - 40,000; Full time

Job summary

LB Smith Ford is seeking a dedicated Service Advisor Assistant to join our team in Lemoyne, PA, who will provide excellent customer service and support the service department. The role includes processing payments and coordinating loaner vehicles while assisting service advisors to ensure customer satisfaction.

Benefits

401(k) with employer match

Medical, Dental, and Vision Insurance

Life Insurance

Short Term Disability Insurance

Paid Time Off

Standard Holidays

Qualifications

• Strong customer service and communication skills.
• Understanding of tire and automotive repair market.
• Availability to work some Saturdays and a valid state driver's license.

Responsibilities

• Process customer repair orders for payment.
• Coordinate customers with loaner vehicles as needed.
• Maintain loaner vehicle fleet inventory.

Skills

Customer service skills

Communication skills

Understanding of tire and automotive repair market

Dependability

Education

High school diploma or equivalent

Job description

We have an immediate opening for a Service Advisor Assistantto join our team.

In this role, the Service Advisor Assistant is responsible for receiving payments from customers for products or services provided by the dealership. This position is an important part of the team, working with Service Advisors to create and maintain customer satisfaction for each transaction.

Duties and responsibilities include but aren't limited to:

• Process customer repair orders for payment, via cash, check, or credit card.
• Close repair orders once complete and scan documents.
• Coordinate and assist customers with a loaner vehicle as needed.
• Maintain loaner vehicle fleet inventory.
• Work closely with Service Advisors to answer customer questions about service performed or products purchased.
• Handle customer feedback with integrity and poise.
• Provide clerical and administrativeassistance to department as needed.

The best fit for our team will have:

• Strong customer service skills, focused on quality and satisfaction.
• Strong communication skills, both verbal and written.
• Understanding of tire and automotive repair market.
• Dependability.
• Ability to work independently and effectively manage a team of certified technicians.
• Availability to work some Saturdays.
• Valid state driver's license.
• High school diploma or equivalent.

Who we are:

Founded in 1918, L.B. Smith Ford is a fourth-generation, locally-owned business located in the heart of Lemoyne and Camp Hill, Pennsylvania. We pride ourselves on providing the best employee experience so that we can provide the best customer experience. We offer a comfortable and relaxed atmosphere where our employees are our family – literally. With decades-long employees, our team is committed to each other and cares about doing the right thing because it is the right thing to do. And we care about giving back to the community where our employees live and work.

Benefits:

• 401(k) with employer match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short Term Disability Insurance
• Paid Time Off
• Standard Holidays

The above description is intended to describe the general nature of the position and may not include all of the duties required of the position. LB Smith is an Equal Opportunity Employer and actively promotes a diverse workplace. All qualified applicants are encouraged to apply.