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Service Advisor Assistant
McDonald Automotive
Highlands Ranch (CO)
On-site
Full time
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Job summary
An established industry player is seeking a Service Advisor Assistant to join their dynamic team. This entry-level role offers a fantastic opportunity to provide exceptional customer service and support within a fast-paced environment. You'll be responsible for managing service orders, ensuring customer satisfaction, and assisting with inquiries. With a focus on training and career advancement, this family-owned company values its employees and strives to create a positive workplace culture. If you have strong communication skills and a passion for customer service, this could be the perfect opportunity for you.
Benefits
Qualifications
- Strong record of customer satisfaction results.
- Professional and well-groomed personal appearance.
Responsibilities
- Oversee service orders and ensure prompt customer service.
- Answer technical questions about vehicle problems and services.
- Maintain customer happiness scores above company standards.
Skills
Education
Job description
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This range is provided by McDonald Automotive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
$18.00/yr - $20.00/yr
Check out our Instagram to see what we're all about!
https://www.instagram.com/mcdonaldautomotivegroup/
What We Offer
- Family Owned and Operated
- Paid Training
- Medical, Dental, and Vision Insurance
- Company Paid Basic Life Insurance
- Company Paid Accidental D&D Insurance
- 401(K) Retirement Savings Plan with generous company match
- Competitive Paid Time Off
- Career Advancement and Growth Opportunities
- Employee Assistance Program
- Employee Discounts on Parts and Services
- Employee Vehicle Purchase Programs
- Team events
- Discounted Rates at Pine Creek Golf Club in Colorado Springs and The Raven Golf Club in Silverthorne
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Set schedules and assign tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationships with factory(s) and foster positive employee relations.
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Join us as we embark on our expanding growth adventure. This well-performing company will offer exciting challenges and future career growth opportunities.
At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Because our goal is to exceed a client’s total expectations when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development, and opportunities for growth. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership over the years.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionFinance and Sales
- IndustriesMotor Vehicle Manufacturing
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