Service Advisor Assistant

Summit Place Kia; Auburn Hills (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Automotive Service Advisor Assistant at a leading automotive service provider. This role is perfect for those who thrive in customer service and have a passion for the automotive industry. You will be responsible for building trust with customers, managing repair orders, and ensuring clear communication between customers and technicians. With a focus on professional service and customer satisfaction, this position offers a great opportunity to grow your career in a supportive environment. If you're ready to take the next step in your career, we want to hear from you!

Benefits

Medical & Dental Insurance

Voluntary Vision Insurance

Company Paid Life Insurance

Voluntary Life and Short Term Disability

Paid Vacation and Holiday

401(k) with Matching

Qualifications

• Experience in automotive service advising is essential.
• Strong communication skills and customer engagement are required.

Responsibilities

• Build trust with customers and listen to their vehicle concerns.
• Create repair orders and communicate needs to technicians.
• Maintain a professional service environment and assist customers.

Skills

Automotive Service Experience

Active Listening

Customer Relationship Management

Tools

Dealertrack

Job description

You should be working at KIA, Summit Place KIA! Come join our team as an Automotive Service Advisor Assistant. We are looking for dedicated team players with a winning attitude and service experience who have a passion to help. If you're looking to grow your career in a dynamic environment then we want to hear from you!

The Service Advisor Assistant is responsible for:

1. Build trust and respect with customers, listen and repeat back
2. Use active listening to engage and understand their vehicle issues and concerns
3. Create repair orders and clearly communicate vehicle needs to service technicians
4. Communicate vehicle diagnoses and maintenance needs to customers and ability to advise and sell needed work
5. Follow up, keeping customer updated on their vehicles throughout the repair process
6. Interact with customers, vendors, and technicians in a professional manner at all times
7. Maintain a clean, safe, and professional Service Lane and Lounge
8. Answer phones promptly throughout the day
9. Be helpful & accommodating (scheduling and transportation)
10. Prominently display current promotions
11. Greet customers promptly and enthusiastically at their vehicle

Qualifications

1. Experience advising automotive service customers and developing relationships with new and existing customers required.
2. Dealertrack experience very helpful.

Benefits (after 90 days of employment):

1. Medical & Dental Insurance
2. Voluntary Vision Insurance
3. Company Paid Life Insurance
4. Voluntary Life and Short Term Disability
5. Paid Vacation and Holiday
6. 401(k) with Matching (after 1 year of employment)