Service Advisor-2

Camping World; Newport News (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Camping World is seeking a Service Advisor to enhance customer service within the Service Department. The role focuses on facilitating repair services, managing customer communication, and leveraging sales opportunities. The ideal candidate has experience in service roles, possesses strong organizational skills, and is customer-oriented.

Benefits

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Tuition Reimbursement

Comprehensive medical, dental, and vision benefits

Qualifications

• Minimum of one year of service experience preferred.
• Excellent organization and follow-up skills required.
• Ability to work on a computer and perform internet searches.

Responsibilities

• Initiate and process requests for repair services.
• Provide price estimates and keep customers updated on work progress.
• Suggest add-on sales to increase average transactions.

Skills

Organization

Customer Service

Communication

Job description

Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan.

What You'll Do:

• Determine specialized product needs and services by working directly with customers

• Suggest add-on sales to increase average transactions

• Provide price estimates for designated installations prior to scheduling appointments

• Keep customers apprised of work progress

What you’ll need to have for the role:

• A minimum of one year of service experience is preferred

• Previous RV product or camping lifestyle

• Ability to work daily on a computer and perform internet searches as needed

• Excellent organization and follow up skills are required

• The ability to follow department procedures and policies

• Valid driver's license

• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

• Prolonged periods of standing, stooping, crawling, and bending

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.This position is eligible for variable compensation in addition to base pay.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.