Service Advisor--11:00AMto 8:00 PM

Allstate-Peterbilt-Group; West Salem (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and wellness benefits

Multiple medical plans

FSA/HSA plans

Dental and Vision Insurance

401(k) with Match

Tuition reimbursement

In-house training

Job summary

Allstate Peterbilt Group is seeking a Service Advisor at Peterbilt of La Crosse/West Salem, WI. The role liaises between customers and technicians to schedule repairs, assign work, prepare and bill repair orders, and manage shop paperwork to ensure timely, accurate service.

The position requires a high school diploma (or equivalent) and at least 1 year of related truck experience, with a valid driver’s license (CDL preferred).

Qualifications

• High school diploma or equivalent and at least 1 year of related truck experience.

Responsibilities

• Oversee day-to-day service department operations and communicate effectively with customers about job orders.
• Monitor job schedule and status of progress.
• Maintain knowledge on job times, pricing and flat rates.
• Process all service repair orders.
• Coordinate timely paperwork processing.
• Assist with warranty inquiries.
• Support Service Manager and Shop Foreman with reports or additional work.

Skills

Valid driver’s license

CDL preferred

Education

High school diploma or equivalent

1 year or more of related truck experience

Job description

Peterbilt of La Crosse
West Salem, WI 54669, USA

Description

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system and ordering shop supplies according to procedures.

• Assist in overseeing the overall day to day operations of the service department Effective communication with customers relating to their job orders.
• Monitor job schedule and status of progress.
• Maintain current knowledge on job times, job pricing and flat rates.
• Process all service repair orders.
• Coordinate timely paperwork processing.
• Assist with any warranty inquires.
• Assist Service Manager and/or Shop Foreman with special reports or work.

Service Advisor Qualifications:

• High school diploma or equivalent and 1 year or more of related truck experience.
• Windows and Word computer skills required.
• Valid driver’s license required, CDL preferred.
• Dependable and reliable attendance required
• 16 days PTO plus holidays available during first year of employment
• Three different medical plans designed to fit your needs
• FSA/HSA plans to help with medical and childcare reimbursement
• Dental and Vision Insurance plans
• Short and Long-Term Disability
• Supplemental Term Life Insurance and other co-insurance options
• 401(k) with Match
• Multiple Tuition Reimbursement programs and scholarship opportunities
• Extensive in-house training
• Health and wellness benefits
• Doctor on Demand mobile app
• Verizon wireless employee discounts
• Multiple dealership locations to allow for relocation opportunities
• Endless advancement opportunities throughout the company

Allstate Peterbilt Group is an Equal Opportunity, Affirmative Action, Minority, Female, Veteran, and Disability employer. The company is also a drug-free workplace; candidates are required to pass a drug test before beginning employment.

Monday- Friday-11:00AMto 8:00 PM

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.