Service Advisor

Boucher Automotive Group; Wisconsin; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Boucher Automotive Group is hiring a Service Advisor to join a Ford dealership team. You will greet customers, collect vehicle details, and communicate symptoms and maintenance needs clearly. You will prepare accurate labor and parts cost estimates and schedule follow-ups while monitoring progress and updating customers throughout the day.

The role requires a proactive, energetic individual with automotive knowledge and a proven focus on customer satisfaction in a fast-paced environment.

Qualifications

• Knowledge of automobiles and repairs.
• Ability to identify the problem quickly.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or related role.
• Positive, friendly attitude.
• Ability to lift 50 pounds and stand for extended periods.
• Comfort with a fast-paced environment.

Responsibilities

• Greet customers promptly and collect basic information.
• Obtain customer and vehicle information for the record.
• Clearly report all vehicle symptoms as described by the customer.
• Determine maintenance based on vehicle age, mileage and history.
• Prepare a complete estimate of labor and parts costs.
• Establish follow-up time to update the customer on progress.
• Monitor progress of each vehicle and update customers regularly.
• Verify final invoice matches work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Automotive knowledge

Customer service orientation

Problem diagnosis

Communication skills

Energetic personality

Education

High school diploma or equivalent

Tools

Computer skills

Willingness to learn programs

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

FAMILY OWNED & OPERATED:Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business. COMMUNITY:Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.