Service Advisor

D'Orazio Ford; Wilmington (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

D’Orazio Ford in the United States is seeking a Service Advisor to greet customers, gather vehicle information and clearly report symptoms for appropriate maintenance. You will prepare cost estimates, monitor repair progress and explain all charges to customers to ensure satisfaction.

Candidates with Ford experience are a plus; we value energy, integrity and a long-term commitment with a growing dealership network. Equal opportunity employer with comprehensive benefits.

Qualifications

• Minimum of 1 year in service department.
• Ability to lift 50 pounds and stand for extended periods.
• Positive, friendly attitude and strong customer focus.
• Previous Ford dealership experience is a plus.

Responsibilities

• Greet customers promptly and attentively.
• Obtain customer and vehicle information accurately.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate labor and parts cost estimate.
• Establish follow up times and monitor progress.
• Update customers frequently on repairs and status.
• Verify that final invoice matches work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Problem solving

Automotive knowledge

Communication skills

Computer skills

Education

High school diploma

Tools

DMS software

Job description

D’Orazio Ford is looking for a Service Advisor! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.