Service Advisor

Shults Ford Wexford; Wexford (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading automotive team as a Service Advisor at Shults Ford Lincoln of Wexford! This role focuses on customer service excellence and provides opportunities for professional growth in a supportive and rewarding environment. Enjoy comprehensive benefits, ongoing training, and a culture of advancement within the automotive dealership space.

Benefits

401(k) retirement plan

Full benefits package: Medical, Dental, Vision

Generous Paid Time Off (PTO)

Professional Development and Certifications

Qualifications

• Friendly, professional demeanor with excellent interpersonal skills.
• Strong communication and active listening abilities.
• Proven capability in customer service and/or sales roles.

Responsibilities

• Warmly greet customers and identify automotive service needs.
• Clearly communicate recommended services and maintain transparency.
• Collect comprehensive information for precise diagnostics.

Skills

Customer interaction skills

Communication

Time management

Job description

Service Advisor – Join the Leading Team at Shults Ford Lincoln of Wexford!

Are you passionate about customer service, driven by success, and eager to thrive in the automotive industry? Shults Ford Lincoln of Wexford, Pennsylvania’s #1 Ford Dealer, is seeking enthusiastic Service Advisors to join our dynamic, fast-paced service team. This is your chance to enjoy professional growth, financial rewards, and a positive, customer-focused work environment.

Why Choose Shults Ford Lincoln?

We value our employees and strive to provide a supportive and rewarding workplace where you can excel. Here's what we offer:

Comprehensive Benefits:

• Competitive compensation and incentive opportunities

• 401(k) retirement plan with company contributions

• Full benefits package: Medical, Dental, and Vision

• Generous Paid Time Off (PTO), including your Birthday off!

• Life insurance coverage

Professional Development:

• Paid ongoing training and professional certifications

• Clear advancement opportunities within our growing dealership

Team & Community Engagement:

• A welcoming, team-oriented culture

• Active involvement in community outreach and events

State-of-the-Art Facilities:

• Modern work environment equipped with the latest technology and resources

Your Role as a Service Advisor:

As the primary point of contact between customers and our service team, you'll ensure each customer has a positive, seamless experience from start to finish.

Key Responsibilities:

• Warmly greet customers, identifying their automotive service needs efficiently and courteously.

• Clearly communicate recommended services and repairs, providing accurate estimates to maintain transparency and trust.

• Manage customer inquiries, addressing vehicle questions, warranty information, and repair timelines professionally.

• Maintain high customer satisfaction scores (Service Experience Index - SEI) by delivering superior service consistently.

• Collect comprehensive information during customer consultations for precise diagnostics and efficient service scheduling.

• Coordinate effectively with appointment coordinators and technicians to optimize workflow.

• Foster strong relationships within our dealership and with factory representatives to encourage teamwork and high standards.

• Ensure timely and professional customer communication via phone, email, and in person.

What We're Looking For:

Successful candidates will possess excellent customer interaction skills, an organized approach to work, and a proactive attitude towards achieving outstanding results.

Required Qualifications:

• Friendly, professional demeanor with excellent interpersonal skills

• Strong communication and active listening abilities

• Proven capability in customer service and/or sales roles

• Effective time management and multitasking skills

• Professional appearance consistent with dealership standards

• Valid driver’s license with a clean driving record

Preferred Qualifications:

• Prior experience in automotive service or sales roles

• Demonstrated leadership and team management capabilities

Grow Your Career With Us!

Joining Shults Ford Lincoln of Wexford means becoming part of a dealership renowned for excellence and customer satisfaction. You’ll enjoy ample opportunities to advance professionally within a supportive environment that appreciates and rewards your dedication.

Ready to Take the Next Step?

If you’re eager to deliver exceptional customer service and advance your automotive career, we want you on our team. Apply today and start your rewarding journey with Shults Ford Lincoln of Wexford!

About Shults Ford Lincoln:

Shults Ford Lincoln of Wexford is proud to provide a respectful workplace. We are committed to equal employment opportunities, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other protected characteristics.