Service Advisor

Blue Compass RV; Walcott (AR); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

FSA benefits

Life insurance

PTO and holidays

401K

Pet insurance

5-day work week

EAP

Legal protection

Identity theft protection

Referral program

Training and development

Career progression

Job summary

Blue Compass RV in Arkansas is seeking a Service Advisor to act as the primary liaison between customers and technicians throughout the service experience. You will guide customers through service needs, provide accurate estimates, and identify upsell opportunities to drive service revenue.

In a fast-paced, sales-minded environment, you will maintain clear communication, document work orders, and ensure timely completion while delivering exceptional customer care.

Qualifications

• Sales-driven professional who can guide customers through service needs and identify opportunities.
• Excellent communication with customers and technicians to ensure clear expectations.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism and empathy.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Communication skills

Multitasking

Customer service

Tools

CRM software

Service systems

Job description

THE ROLE:

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.

This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $50,000-$75,000

OUR BENEFITS INCLUDE:

• Medical, dental, vision, disability, FSA’s, and life insurance


• Paid Time Off and paid holidays


• 401K


• Pet Insurance


• 5-day work week


• Employee Assistance Program (EAP)


• Legal Coverage and Identity Theft Protection


• Referral Program


• Ongoing Training and Development Programs


• Structured Career Path with advancement opportunities

WHAT YOU’LL DO

• Serve as the primary point of contact for customers from service check-in through completion


• Build relationships with customers and identify service needs with a sales-driven approach


• Provide accurate estimates for repairs and installations prior to scheduling


• Communicate clearly with technicians to ensure accurate diagnostics and timely completion


• Keep customers informed of repair progress and manage expectations


• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach


• Identify upsell opportunities to maximize service revenue


• Maintain accurate documentation, work orders, and communication records


• Manage multiple tasks in a fast-paced service environment

WHAT WE ARE LOOKING FOR

• Strong sales mentality with the ability to recommend and close additional services


• Excellent communication skills both verbal and written


• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism


• Ability to multitask and stay organized in a fast-paced environment


• Strong attention to detail and follow-up skills


• Solid computer skills and ability to navigate service systems


• Team-oriented mindset with the ability to work closely with technicians and leadership

WHAT YOU CAN BRING TO THE TABLE

• Minimum of 1 year of service advisor, automotive, or related experience preferred


• Previous RV or camping lifestyle experience is a plus


• Automotive or service industry background preferred


• Strong customer service and problem-solving skills


• Ability to work daily on a computer and perform internet searches as needed


• Valid driver’s license required

WHAT WE HAVE TO OFFER

Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities.

Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.

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