Service Advisor

Blue Compass RV; Walcott (IA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO & Holidays

401K

Pet Insurance

5-day work week

EAP

Career Development

Job summary

Blue Compass RV is seeking a Service Advisor to join our team in a role that blends service expertise with a sales mindset. You will act as the primary liaison between customers and technicians, delivering accurate estimates and guiding customers through service options.

This salary + commission position offers strong earning potential and benefits. You will be part of a growing nationwide RV network with opportunities for advancement.

Qualifications

• Minimum 1 year of service advisor or related experience preferred.
• RV or camping lifestyle experience is a plus.
• Automotive or service industry background helpful.
• Strong customer service and problem solving skills.
• Comfort using a computer and internet search as needed.
• Valid driver's license required.

Responsibilities

• Serve as the primary point of contact for customers from check-in to completion.
• Build relationships and identify service needs with a sales-driven approach.
• Provide accurate repair/installation estimates before scheduling.
• Communicate with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of progress and manage expectations.
• Address concerns professionally and upsell as appropriate.
• Maintain documentation and work orders accurately.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Excellent communication

Multi-tasking

Team oriented

Customer service

Problem solving

Tools

Service systems

Job description

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

THE ROLE:

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.

This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $50,000-$75,000

OUR BENEFITS INCLUDE:

• Medical, dental, vision, disability, FSA's, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

WHAT YOU'LL DO

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations

Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach

Identify upsell opportunities to maximize service revenue

Maintain accurate documentation, work orders, and communication records

Manage multiple tasks in a fast-paced service environment

WHAT WE ARE LOOKING FOR

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-up skills
• Solid computer skills and ability to navigate service systems
• Team-oriented mindset with the ability to work closely with technicians and leadership

WHAT YOU CAN BRING TO THE TABLE

• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem-solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver's license required

WHAT WE HAVE TO OFFER

Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee - you are family. We invest in our team through training, development, and clear career growth opportunities.

APPLY WITH US

If you are ready for a rewarding career with competitive salary + commission compensation, excellent benefits, and opportunities to grow, consider joining the Blue Compass RV team. Be a part of the best customer experience team in the RV industry.

Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.