Service Advisor

Royal Automotive Group; Tucson (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Profit Sharing

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Time

Job summary

Royal Automotive Group in Tucson, Arizona, is seeking a skilled Service Advisor to act as the primary contact for service matters. This role involves ensuring customer satisfaction by accurately diagnosing vehicle issues and clearly communicating repair processes.

The ideal candidate will have a high school diploma or GED, with automotive training. A friendly demeanor, excellent problem-solving, and strong communication skills are essential. Benefits include competitive pay, insurance packages, and paid time off.

Qualifications

• Experience in a dealer-level or large facility preferred.
• ASE certification or willingness to obtain certification.
• Basic computer and internet skills.

Responsibilities

• Schedules service for customers to ensure accurate diagnosis.
• Makes repair recommendations and manages customer expectations.
• Completes required documentation in compliance with standards.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Post-secondary automotive training

Job description

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

RESPONSIBILITIES

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• One year of dealer-level or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles
• Basic computer and internet skills

Candidates must be able to work productively in a fast‑paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world‑class customer service.

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time

Royal Automotive Group is always looking for talented, self‑motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.