Service Advisor

Rush Enterprises, Inc; Topeka (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Advancement opportunities

Job summary

Rush Enterprises, Inc. is seeking a Service Advisor to sell and schedule required service work for our commercial truck and equipment service department. You will gather customer details, perform walk-around inspections, and create accurate repair orders.

You will connect to J-Pro for on-the-spot diagnostics, discuss estimates, arrange payment, and communicate timelines with customers and foremen. A High school diploma, CDL, and one year of service experience are required.

Qualifications

• High school diploma or GED.
• One year service experience or equivalent.
• Valid CDL license.
• Ability to obtain credit approval and communicate vehicle repairs clearly.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics; print report and reference service history.
• Advise customers on vehicle care and the value of following manufacturer specifications.
• Write up service issues accurately on the repair order and obtain customer signatures.
• Establish promised time with shop workflow and communicate with foreman.
• Establish payment method and obtain credit approval if necessary.
• Create and file the repair order and secure customer signatures.
• Monitor progress and inform customers of changes in estimates or times; obtain authorization for additional repairs.

Skills

CDL license

Customer service

Communication

Education

High school diploma or GED

One year service experience

Tools

J-Pro diagnostics

Job description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $45,000.00/Yr.

Maximum Pay Rate

USD $55,000.00/Yr.