Service Advisor

Rush Enterprises Inc.; Salt Lake City (UT); Hybride; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

401K

Stock purchase

Résumé du poste

Rush Truck Centers in Salt Lake City seeks a Service Advisor to sell and schedule needed service work for commercial trucks and equipment. You will gather customer expectations, perform vehicle inspections, run on‑board diagnostics, and reference service history to propose necessary repairs.

You will advise customers on vehicle care, write clear service input cards, and establish promised times. A CDL and insurability are required, with opportunities for advancement in a large national network.

Qualifications

• High school diploma or GED completed.
• One year service experience or equivalent.
• Manufacturer training completed.
• Valid CDL license.
• Driving record insurable by the company carrier.

Responsabilités

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report.
• Advise customers on care of their vehicles per manufacturer specifications.
• Write up vehicle problems clearly on a service input card and obtain signatures.
• Establish promised time based on shop workflow and inform foreman.
• Establish payment method and obtain credit approval if needed.
• Create repair orders and secure documentation in the jacket.
• Monitor progress and inform customers of any changes in estimate or time, with proper authorization for additional repairs.

Connaissances

Customer service

Formation

High school diploma or GED

Description du poste

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate USD $55,000.00/Yr.

Maximum Pay Rate USD $65,000.00/Yr.