Service Advisor

Murphy-Hoffman Company; South Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Murphy-Hoffman Company, LLC in South Carolina is seeking a Service Advisor to greet customers, coordinate repair requests, and estimate costs within guidelines.

You will work with the Service Manager and Shop Foremen to schedule tasks, input repair orders into the data processing system, and ensure warranty and labor documentation is complete.

Qualifications include minimum 4 years in related field, CDL preferred, strong customer relations, leadership, and basic computer skills.

Qualifications

• Minimum 4 years’ experience in related field.
• CDL preferred.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment.
• Coordinate with Foremen for proper work scheduling of all shop business.
• Ensure customers receive the most expedient service through clear questioning of repair requests.
• Advise customers of needed service work and potential additional labor or parts.
• Input repair order information to the data processing system and close repair orders.
• Maintain shop tool and supply status and inform the Service Manager of customer complaints.
• Assist in warranty documentation and repair order paperwork.
• Perform other duties as assigned by a supervisor.

Skills

Customer relations

Communication skills

Leadership abilities

Positive attitude

Experience in field

Tools

Data processing systems

Job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
Qualifications

• CDL (preferred).
• Minimum 4 years’ experience in related field.
• Computer experience (preferred)
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.