Service Advisor

Newton Chevrolet GMC; Shelbyville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k contributions

Training & education

Employee discounts

Job summary

Newton Motor Group is hiring a Service Advisor in Shelbyville, TN. The role involves greeting clients, gathering vehicle information, and documenting symptoms. You will determine needed maintenance, prepare cost estimates, and manage service progression while updating customers regularly.

Compensation ranges from $55,000 to $75,000 annually with 100% commission and weekly draw. Benefits include medical/dental/vision, 401K, ongoing training, and employee discounts. Valid driver’s license required.

Qualifications

• Customer service experience required.
• Positive and friendly attitude.
• Self-motivated and client-satisfaction focused.
• Knowledge of Reynolds & Reynolds DMS preferred.
• Knowledge of XTime operating system preferred.
• Must have a valid driver’s license.

Responsibilities

• Greets clients promptly and collects vehicle information.
• Documents vehicle symptoms accurately as described by the client.
• Advises on maintenance based on age, mileage, and history.
• Prepares complete labor and parts cost estimates.
• Sets follow-up and completion time for service work.
• Monitors vehicle progress and updates clients on status.
• Explains completed work and charges to the client.

Skills

Customer Service

Communication

Self-motivated

Valid Driver's License

Tools

Reynolds & Reynolds DMS

XTime OS

Job description

Why Newton Motor Group?

Newton Motor Group is a family-owned auto group that has been serving the fine people of Tennessee since 2008. We now have six dealerships comprised of five major auto manufacturers including Nissan, Ford, Chevy, and GMC. With our locations in Gallatin, Shelbyville, Russellville KY, and Guntersville AL, we can serve all of Central Tennessee including Nashville, Murfreesboro, Hendersonville, Lebanon, Lewisburg, Manchester, Tullahoma, Franklin, and all the surrounding areas. At Newton Motor Group, we are customer and employee oriented. We know that happy employees make for happy customers. Come to Newton Motor Group and let us put a smile on your face. In our time here, we have done a lot to support this community, including giving away a car every year to a local high school student. Come to a Newton Motor Group dealership near you today!

What We Offer:

• Medical, Dental, Vision, Life and Disability Insurance Available After 90 days
• 401K Contributions Available After 1 Year
• Ongoing Training and Education Through the Manufacturer and Management Team
• Family-Oriented and Genuinely Friendly Work Environment
• Employee Vehicle Purchase and Service Discounts Available After 90 Days

Responsibilities

• Greets Clients Promptly
• Obtains Client and Vehicle Information
• Clearly Documents All Vehicle Symptoms as Described by the Client
• Determines and Advises on Needed Maintenance Based on Vehicle Age, Mileage, and History.
• Prepares Complete and Accurate Estimates of Cost for Labor and Parts
• Establishes Follow-Up and/or Service Completion Time
• Monitors the Progress of Each Vehicle Throughout the Day along with Updating Clients Frequently of Status
• Verifies that the Final Service Invoice Reconciles with the Work Performed on the Repair Order
• Explains all Completed Work and Charges to the Client
• Answers Phone Calls Regarding to Setting Appointments, Answering Questions, and Providing any Related Information the Client Requests
• Makes Outbound Phone Calls to Clients for Service Follow-Up and Available Offers the Manufacture or Dealership Have.

Qualifications

• Customer Service Experience Required
• Basic Knowledge of Automobiles Preferred
• Positive and Friendly Attitude
• Self-Motivated
• Client Satisfaction Focused
• Knowledge of Reynolds & Reynolds Dealer Management System Preferred
• Knowledge of XTime Operating System Preferred
• Must Have a Valid Driver's License

Pay Range: $55,000 - $75,000 per Year (Pay is 100% Commission with Weekly Draw)