Service Advisor

Camping World; San Diego (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401(k)

Employee assistance program

Tuition reimbursement

Medical, dental, vision

Job summary

Camping World in San Diego, CA is seeking a Service Advisor to coordinate repair requests and support the Service Department. You will interact with customers, determine service needs, and provide timely updates on work progress.

The role emphasizes customer interaction, daily computer use, price estimates for installations, and opportunities to upsell services. Applicants should have RV knowledge and a valid driver’s license; lifting is sometimes required.

Qualifications

• Minimum 1 year of service experience preferred.
• RV product knowledge or camping lifestyle helpful.
• Valid driver's license preferred.
• Ability to perform internet searches and use a computer daily.
• Excellent organization and follow-up skills required.

Responsibilities

• Initiate and process requests for repair services for customers.
• Provide administrative support to the Service Department.
• Keep customers informed of work progress and delays.
• Determine product needs and services by talking with customers.
• Suggest add-on sales to increase transaction value.
• Provide price estimates for designated installations prior to scheduling.

Skills

Customer service

Sales support

Price estimation

Organizational skills

Follow-up

Computer literacy

Internet research

Valid driver’s license

Tools

CRM software

MS Office

Internet browser

Job description

Camping World is seeking a Service Advisor to join our growing team.As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.What You'll Do:Determine specialized product needs and services by working directly with customersSuggest add-on sales to increase average transactionsProvide price estimates for designated installations prior to scheduling appointmentsKeep customers apprised of work progressWhat You'll Need to Have for the Role:A minimum of one year of service experience is preferredPrevious RV product or camping lifestyleAbility to work daily on a computer and perform internet searches as neededExcellent organization and follow up skills are requiredThe ability to follow department procedures and policiesValid driver's license preferredMay lift up to 25 lbs and/or move up to 50 lbs. with assistive devicesProlonged periods of standing, stooping, crawling, and bendingGeneral Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.