Service Advisor

Sun Auto Service; Saint Charles (MO); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with bonus/commission

Paid training and development

Medical, dental, vision benefits

Paid time off

Employee discounts

Career advancement opportunities

Job summary

Sun Auto Tire & Service is hiring a Sales & Service Advisor to greet customers, assess vehicle needs, and present appropriate service options. You will build trust, estimate work, and guide customers from check-in to checkout in a busy automotive environment.

We offer paid training, benefits, and career growth, with a compensation plan that includes base pay plus commission. This is a full-time on-site role in Saint Charles, MO, with opportunities to advance toward leadership positions.

Qualifications

• Customer-focused and professional in high-traffic environments.
• Strong communication and active listening to identify customer needs.
• Ability to handle sales conversations and explain options clearly.
• Willingness to learn automotive products, services, and internal processes.

Responsibilities

• Greet customers in person and by phone, listen to needs, and build trust from first contact.
• Review vehicle history, inspection results, and technician findings to recommend services.
• Explain maintenance, repair, tire, warranty, and financing options clearly for informed decisions.
• Create accurate estimates, work orders, and invoices in the POS.
• Keep customers updated on status, timing, and costs throughout service days.
• Collaborate with technicians and leadership to manage workflow and ensure timely repairs.
• Schedule appointments, verify parts availability, and follow checkout procedures.

Skills

Customer service

Communication

Active listening

Sales skills

Multitasking

POS systems

Tools

Point-of-Sale (POS) systems

Job description

Overview

Sales and Service Advisor

Employment Type: Full-TimePay Range: $50,000 - $80,000/ year consisting of hourly + commission

About Sun Auto Tire & Service

Plaza Tire Service is part of the Sun Auto Network. Sun Auto Tire & Service is a growing family of trusted automotive service and tire brands united by one purpose: helping customers stay safely and confidently on the road. Our recent employee research confirmed what makes Sun Auto different – a values driven culture, a strong sense of belonging, pride in doing quality work, and real opportunities to learn and build a career. As we continue to grow, we’re committed to providing consistent support, clear communication, and to building strong teams so every teammate has the tools, training, and trust to do their best work.

Why This Role Matters

Want to build a career in automotive service while helping customers make confident decisions about their vehicles? As a Sales & Service Advisor, you're one of the first and most important connections customers have with our shop. You'll greet customers, listen to their concerns, recommend the right services, and guide them through a smooth, trustworthy experience from check-in to checkout.

This is a great fit if you enjoy customer service, sales, and problem-solving in a fast-paced environment. You don't need to be a technician—we'll train you on our products, services, and the tools that support customers and the store team.

What We Offer

• Competitive pay, including bonus or commission opportunities
• Paid training and hands-on development
• Medical, dental, and vision benefits
• Paid time off
• Employee discounts
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles

What You’ll Do

• Greet customers in person and by phone, listen to their needs, and build trust from the first hello.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend the right products and services.
• Clearly explain maintenance, repair, tire, warranty, and financing options so customers can make confident decisions.
• Build accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated on service status, timing, and cost throughout the day.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow proper checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to ensure satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready, and follow all safety procedures and required PPE.
• Work a flexible schedule, including weekends as needed, and uphold Sun Auto's core values and company policies.

What We’re Looking For

Required:

The right candidate is customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and can manage multiple priorities while staying professional and helpful.

• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle