Service Advisor

DCD Automotive/Nucar; Saint Albans Town (VT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with company contribution

Paid Vacation, Personal and Holidays

Employee discounts on services

Job summary

Nucar Automall of St. Albans is seeking a Service Advisor to join a busy, winning team. The role focuses on delivering top-notch customer service, explaining required vehicle services, and coordinating with technicians to ensure proper work orders and scheduling.

Ideal candidates have 1+ years of service or advising experience, a High School Diploma or equivalent, and a valid driver’s license. We offer a 5-day work week with strong team incentives and employee benefits.

Qualifications

• 1+ years of retail customer relations or customer service experience.
• Excellent customer service and time management skills.

Responsibilities

• Greet customers and communicate repair options, create work orders, arrange bookings, provide estimates, and finalize invoices.
• Streamline workflow in the service department and maintain safety programs.
• Work with a team to deliver a superior customer experience and meet targets.

Skills

Customer service

Time management

Teamwork

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Service Advisor

Are you supported, appreciated, and valued in your current position? Everyone on the Nucar Automall of St. Albans team are!

Nucar Automall of St. Albans, is currently looking to add a top-notch Service Advisor to our busy winning team! Our advisers earn $65K plus and our top-grossing Service Advisors exceed $85,000 per year!

As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation, and explanation of required vehicle services and requirements.

Your duties will include:

• 5-Day work week, M-F Truly have work/life balance
• Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings and communicating them to the technicians, providing estimates to the consumer, and finalizing invoices.
• Streamline workflow in the automotive repair departments.
• Maintaining and following safety program.
• Performing other duties and functions as directed by management. You must hold the following credentials/experience:
• Reliable, motivated, and driven to deliver quality workmanship and a superior customer experience.
• Continuously looking to learn and use new skills.
• Value a strong team-based workplace.
• Flexible, patient, and calm when working in a fast-paced environment.
• Focused on meeting goals and targets. To succeed in this job, the following experiences and skills are required:
• Excellent customer service and time management skills.
• Ability to work extended hours and weekends when required.
• 1 to 2 years of retail Customer Relations and or Customer Service.
• Strong attention to detail.
• Strong interpersonal skills with the ability to build a team and work as a team.
• Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset.
• Ability to work well under pressure in a fast-paced, ever-changing high-volume environment.
• Current, valid driver's license.

All sides of the business (Advisors, Sales, and Technicians) are equally important which can lead to bigger opportunities!

Team incentives as well as individual incentives!

Education and/or Experience:

• High School Diploma or equivalent required
• Extensive knowledge of the automotive industry and parts required
• 1+ years of Previous service or advising experience

Great benefits include:

Competitive Pay

• Multiple bonus and production bonuses
• Team environment
• Medical, Dental, and Vision Insurance
• Short and long-term disability
• Company-paid Life Insurance
• We even offer Pet Insurance!
• 401k with company contribution
• Schedule for work-life balance
• Paid Vacation, Personal, and Holidays
• Customer and Recruitment Referral Bonus Programs
• Career Advancement Opportunities
• Employee discounts on sales, parts, and service

We are excited about meeting you!

Nucar Automall of St. Albans is an Equal Opportunity Employer, which operates in safe, drug-free facilities.