Service Advisor

McKie Ford; Rapid City (SD); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health, Dental & Life Insurance

Paid Training

Ford Incentives

401k with company match

Flexible Spending

Job summary

McKie Ford is seeking a Service Advisor to assist customers with repair and maintenance requests, write up work orders, and coordinate service activities to ensure fix-right-first-time results. The role supports the Service Manager in operations, inventory, safety, and promotional activities.

Qualifications include some college or automotive training, 2 years in an automotive service environment, and strong communication skills.

Qualifications

• Some College or automotive/vocational training preferred.
• 2 years in an automotive service environment preferred.
• Ability to read and comprehend instructions and information.
• Ability to operate a motor vehicle.
• Valid in-state driver's license and a good driving record.
• Ability to use computer and calculator.
• Ability to communicate well orally and in writing with customers, vendors and other contacts.
• Professional personal appearance.
• Must be able to pass background and drug screen checks.

Responsibilities

• Greets customers promptly and provides timely professional service.
• Communicates with customers about status of work and requests.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains customer written approvals on repair orders.
• Inspects finished repair orders for pricing accuracy and legibility.
• Identifies repeat customers and maintains good relationships.
• Answer incoming calls and satisfy inquiries.
• Documents repair order changes.
• Reviews service repairs and charges with customers to avoid surprises.
• Addresses and resolves customer concerns regarding repairs.

Education

Some College or automotive/vocational training

2 years in an automotive service environment

Job description

The Service Advisor assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time. Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities, monitoring inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

ESSENTIAL DUTIES:

• Greets all customers promptly; providestimely professional service.

• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

• Communicates with customer about status of work.

• Coordinates activities to ensure repair work is fixed right the first time and completed on time.

• Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.

• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.

• Identifies repeat customers and treats them accordingly.

• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.

• Documents repair order changes.

• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

• Promptly addresses and resolves customer's concerns regarding repairs.

QUALIFICATIONS:

• Some College or automotive/vocational training preferred

• 2 years in an automotive service environment preferred

• Ability to read and comprehend instructions and information.

• Ability to operate a motor vehicle.

• Valid in-state driver's license and a good driving record.

• Ability to use computer and calculator.

• Ability to communicate well orally and in writing with customers, vendors and other contacts.

• Professional personal appearance.

• Must be able to pass background and drug screen checks

WHAT WE OFFER:

• Health, Dental& Life Insurance
• Paid Training
• Ford Incentives
• 401k (with company match)
• Flexible Spending