Service Advisor

Steadfast Services; Prior Lake (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental insurance

401(k) retirement plan

Paid vacation time

Aflac supplemental insurance options

Training

Vehicle repair discount

Family pricing for immediate family

Cash bonuses for ASE certifications

Career advancement

Job summary

Honest1 Auto Care in Prior Lake, MN is seeking a Service Advisor to be the face of our automotive service experience. You will greet customers, identify repair needs, translate complex issues into clear explanations, and present options with transparent pricing.

Work with a tight-knit team in modern, well-equipped shops. This full-time role offers a Monday–Friday schedule, room for growth, and bonus opportunities based on performance.

Qualifications

• Exceptional communication and ability to build rapport quickly.
• Sales aptitude with ability to identify customer needs and present solutions.
• Strong multitasking and organization to manage multiple customers.
• Genuine customer service passion.
• Professional attitude: reliable, honest, and team-friendly.
• Growth mindset and eagerness to learn automotive tech.
• Team player with collaborative spirit.

Responsibilities

• Greet customers and guide them through the service process.
• Translate automotive issues into clear terms for customers.
• Present repair recommendations and explain benefits.
• Coordinate with technicians and track repair progress.
• Prepare estimates, schedule appointments, process payments, maintain records.
• Follow up to ensure customer satisfaction.

Skills

Exceptional Communication

Sales Aptitude

Organizational Excellence

Customer Service Passion

Professional Attitude

Growth Mindset

Team Player

Job description

Description

Ready to be the face of automotive excellence?

Join our team at Honest1 Auto Care, where you'll build lasting relationships with customers while advancing your career in a supportive, professional environment.

Why You'll Love Working With Us:

• Part of a Winning Team - We operate 4 state-of-the-art locations across the Twin Cities metro, each recognized as top performers in the Honest1 network
• Exceptional Compensation Package - Competitive base pay plus transparent, regularly achieved performance bonuses that reward your success
• Cutting-Edge Technology - Work with advanced digital inspection systems that build customer trust and make your job easier while showcasing our commitment to transparency
• Outstanding Work Environment - Join a close-knit team of professionals who genuinely enjoy working together in our clean, bright, LED-lit facilities with well-maintained equipment
• Reputation You Can Be Proud Of - We've built an exceptional reputation by focusing on high-value maintenance and repairs, backed by our 36-month/36,000-mile nationwide warranty
• Work-Life Balance - Monday through Friday schedule with no late nights, giving you evenings and weekends with family

Your Complete Benefits Package:

• Top-tier compensation with performance bonuses
• Comprehensive medical and dental insurance
• 401(k) retirement plan
• Paid vacation time
• Aflac supplemental insurance options
• Ongoing computer-based and hands-on training
• Personal vehicle repair privileges at employee rates
• Family pricing for immediate family members
• Cash bonuses for additional ASE certifications
• Career advancement opportunities in our growing company

Requirements

As a Service Advisor, you'll serve as the primary point of contact for our valued customers, managing their entire service experience from initial greeting through final checkout while identifying and presenting repair and maintenance solutions.

Core Responsibilities:

• Customer Relationship Management - Greet customers warmly, listen to their concerns, and guide them through our service process with professionalism and empathy
• Technical Communication - Translate complex automotive issues into clear, understandable terms for customers
• Sales & Service Coordination - Present repair recommendations, explain benefits, and help customers make informed decisions about their vehicle needs
• Process Management - Coordinate with technicians, track repair progress, and ensure timely communication with customers throughout the service process
• Administrative Duties - Prepare accurate estimates, manage appointments, process payments, and maintain detailed service records
• Follow-up Excellence - Ensure customer satisfaction and address any concerns promptly and professionally

Required Skills & Qualifications:

• Exceptional Communication - Ability to build rapport quickly and explain technical concepts clearly
• Sales Aptitude - Natural ability to identify customer needs and present solutions confidently
• Organizational Excellence - Strong multitasking and project management skills to handle multiple customers and vehicles simultaneously
• Customer Service Passion - Genuine desire to help people and create positive experiences
• Professional Attitude - Reliability, integrity, and willingness to go above and beyond
• Growth Mindset - Eagerness to learn about automotive technology and continuously improve skills
• Team Player - Collaborative spirit and willingness to support colleagues and company goals

Preferred Qualifications:

• Previous automotive service advisor or customer service experience
• Strong automotive knowledge
• ASE certifications (we'll pay cash bonuses for additional certifications!)