Service Advisor

Burnham Nationwide, Inc.; Port Charlotte (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the automotive service industry is seeking a Service Advisor to provide exceptional customer service in Port Charlotte, Florida. The role involves guiding customers through the service process, advising on repairs, and enhancing customer retention through outstanding service. Ideal candidates will have previous experience and a strong technical understanding.

Benefits

Competitive Pay Plan

Great benefits package including medical, dental, vision, and 401K

Flexible work hours

Paid vacation and holidays

Qualifications

• 2-3 years of prior experience as a Service Advisor.
• Nissan experience is a plus.
• Dealertrack experience is a plus.

Responsibilities

• Greet customers and ascertain service needs.
• Conduct vehicle inspections to identify service requirements.
• Advise customers on available services and pricing.

Skills

Customer service

Communication

Technical assistance

Education

High school diploma or GED

Job description

• Job Summary:
  
  The Service Advisor at Harbor Nissan will be responsible for providing exceptional customer service by guiding customers through the auto service process. The Service Advisor will advise customers on diagnosis, maintenance, and repair of their vehicles, while emphasizing the value of additional services to customers and striving to meet sales goals. This is an individual contributor, full time, position located in Port Charlotte, Florida.
  
  Compensation & Benefits:
• Competitive Pay Plan
• Great benefits package including medical, dental, vision, and 401K
• Flexible work hours
• Paid vacation and holidays
  
  Responsibilities:
• Promptly greet customers and ascertain their service needs
• Conduct vehicle inspections to identify any further service needs
• Advise customers on available services, evaluate customer needs, and estimate repair and maintenance costs based on that evaluation
• Accurately input customer information into the system
• Discuss pricing and payment options with customers
• Initiate and process customer paperwork and billing
• Inform customers of their repair and maintenance progress
• Maintain customer retention through exceptional customer service
• Stay up-to-date on product and service information, as well as industry developments
• Keep showroom and work area clean and organized
  
  Requirements:
• High school diploma or GED
• 2-3 years of prior experience as a Service Advisor.
• Nissan experience is a plus.
• Dealertrack experience is a plus.
• Excellent customer service and communication skills
• Ability to provide technical assistance to customers
• Ability to work in a fast-paced environment
• Thorough knowledge of automotive parts, services, and procedures
• Able to successfully complete and pass a background check and pre-employment drug screen.
• Have a valid driver's license
  
  EEOC Statement:
  
  Harbor Nissan isan equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other status. All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other protected status. This position adheres to the equal employment opportunity guidelines set forth by all applicable laws.