Service Advisor

Tesla; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Tesla is seeking a Service Advisor to join their team in Plano, dedicating to providing exceptional customer service and technical expertise. The ideal candidate will engage with customers and assist in vehicle servicing, contributing to the advancement of innovative EV technology.

Benefits

Medical, dental, vision plans

401(k) with employer match

Employee discounts and perks program

Flexible Spending Accounts (FSA)

Sick and vacation time

Qualifications

• Knowledge of vehicle maintenance and repair methods.
• Valid driver's license required.
• Proficiency in using Dealer Management Systems and MS Office.

Responsibilities

• Provide exceptional customer service by addressing inquiries and concerns.
• Document customer concerns in the Dealer Management System.
• Organize vehicle details pre-delivery and coordinate times with customers.

Skills

Customer Service

Attention to Detail

Technical Aptitude

Problem Solving

Tools

Dealer Management System

MS Office

Job description

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What To Expect
Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.

What You'll Do

Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers

Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed

Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail

Conduct transactions, guide customers through corrections, and summarize repair work performed

Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status

Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services

What You'll Bring

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques

Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office

Proactive willingness to learn emerging automotive technologies

Ability to manage multiple priorities in order to meet business critical deadlines

Valid driver's license required

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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