Service Advisor

Sun State Ford; Orlando (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Sun State Ford in Orlando, FL is seeking a Service Advisor to greet customers, gather vehicle information, and clearly report symptoms. You will determine maintenance needs based on age, mileage, and history, and prepare cost estimates for labor and parts.

The role emphasizes accurate communication and ongoing customer updates. The position supports a long-term career with a brand focused on service excellence and community value, offering strong opportunities for growth within the dealership

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in service department.
• Ford dealership experience is a plus.
• Strong automotive knowledge and problem-solving mindset.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor progress of each vehicle and update customers frequently.
• Verify final invoice matches work performed.
• Explain all completed work and charges to customers.

Skills

Knowledge of automobiles

Customer satisfaction

Problem-solving

Energetic personality

Integrity

Computer skills

Willingness to learn

Learn new tech/procedures

1+ year in service

Lift 50 pounds

Fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.