Service Advisor

Metrofordofokc; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Metrofordofokc seeks a Service Advisor to join its team, focused on providing customers with exceptional service and advice during vehicle repairs. The role involves extensive customer interaction, requiring strong communication skills and product knowledge. In-house training will be provided, along with a competitive compensation package and benefits.

Benefits

Flexible work schedule

Health, Dental, Vision benefits

Paid vacations

401K plan with match

Free Parking

Qualifications

• Strong communication and interpersonal skills.
• Ability to work well under pressure and handle customer complaints.

Responsibilities

• Greeting customers and scheduling service appointments.
• Writing service orders and explaining repairs to customers.
• Estimating the cost and time needed for repairs.

Skills

Customer Service

Product Knowledge

Communication

Job description

Join one of Oklahoma’s premier dealership groups, Ted Moore Auto Group, as a Service Advisor. Your job will be to help advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

About Us:

Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Benefits We Offer:

• Some work schedule flexibility available
• Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

Automotive Service Drive Assistant Job Duties:

• Learn the basic operations of the Service Department
• Work closely with supervisor and Service Advisors to provide optimum customer service
• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints