Service Advisor

Thompson Auto Group; Nashua (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

A local automotive group in Nashua is seeking a motivated Service Advisor to join its growing team. This role involves interacting with customers, preparing estimates, and ensuring a high level of customer satisfaction. Ideal candidates have a proven record in customer service and a desire for long-term career growth. Competitive benefits including health insurance and a professional work environment are offered.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Competitive Compensation

Employer Matched 401(k) available

Clean and professional work environment

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant preferred.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Schedule appointments.
• Prepare a complete and accurate estimate of cost.
• Monitor the progress of each vehicle throughout the day.

Job description

Nashua Hyundai is seeking a motivated and detail-oriented Service Advisor to join our growing team. This position is ideal for someone who thrives in a fast-paced environment, values customer satisfaction, and is looking for a long-term career opportunity.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Competitive Compensation
• Employer Matched 401(k) available
• Clean and professional work environment

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Schedule Appointments
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Verify Insurance
• Set up loaner vehicles

Qualifications:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant preferred
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment, we do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.