Service Advisor

Rush Enterprises Inc.; Lewiston (ID); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K

Stock purchase

Incentives for performance

Training opportunities

Advancement opportunities

Culture of excellence

Job summary

Rush Enterprises Inc. is seeking a Service Advisor to join our truck service department.

You will gather customer complaints, schedule repairs, walk customers through service options, write up repair orders, and communicate progress throughout the day. The position requires a High School diploma or GED, at least one year of service experience (or equivalent), manufacturer training, a valid CDL, and a driving record that meets insurance requirements.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics. Print report. Refer to service history and recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval if necessary.
• Create repair order in the business system and secure the service input card with customer signatures in the standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.

Education

High school diploma or GED

Manufacturer training

Job description

Overview

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers is a network of commercial vehicle dealerships across the United States representing truck and bus manufacturers. We offer a rewarding career in the transportation industry and opportunities for growth as we expand our locations and services.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics. Print report. Refer to service history (IE:SIR) and recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval if necessary.
• Create repair order in the business system and secure the service input card with customer signatures in the standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunities for advancement — all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate: USD $50,000.00/Yr.

Maximum Pay Rate: USD $60,000.00/Yr.