Service Advisor

Bergey's; Lancaster (Lancaster County); On-site; USD 60,000 - 85,000; Full time

Job summary

Join a family-owned business as a Service Advisor, fostering strong customer relationships while ensuring high satisfaction through effective communication and exceptional service. This role at Bergey's requires experience and a passion for the automotive industry, with opportunities for career advancement.

Benefits

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistance Program

Paid Training

Employee Discount

Opportunities for Advancement

Qualifications

• Minimum 3 years of dealership or related automotive experience.
• Valid driver's license required.

Responsibilities

• Responsible for communication between customers and service team, ensuring satisfaction.
• Monitor warranty claims, prepare work orders and estimates, handle customer inquiries.

Skills

Customer Service

Communication

Bilingual (English and Spanish)

Education

Valid Driver's License

Job description

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Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey . Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits

We offer a generous benefit package including

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Paid Training
• Employee Referral Program
• Employee Discount
  
  

Location: Bergey's Dodge Ram Fiat- Lancaster, PA

Summary

A Service Advisor is responsible for the communication between the customer and service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service.

Essential Duties

• Looking for a bilingual candidates that can speak English and Spanish.
• Effectively communicate with customers relating to warranty claims
• Monitor warranty schedules
• Posting warranty credits
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Other tasks as assigned
  
  

Additional Service Advisor Qualifications

Minimum of 3yrs dealership or related automotive experience.

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening
  
  

Bergey's is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

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