Service Advisor

Konanissan; Kailua (HI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive service provider in Kailua, HI is seeking a Service Advisor to manage client communications regarding repairs and ensure customer satisfaction. Responsibilities include contacting clients with updates, assisting with payments, and making appointments. Ideal candidates should possess strong customer service skills, problem-solving abilities, and familiarity with DMS systems. Basic computer and communication skills are essential for this role.

Qualifications

• Ability to read and interpret business documents.
• Ability to effectively present information to groups.
• Ability to compute rates, ratios, percentages, and solve problems.

Responsibilities

• Contact clients regarding repairs and updates.
• Maintain high customer satisfaction standards.
• Assist with making appointments and receiving payments.

Skills

Customer service skills

Basic computer skills

Email and communication skills

Ability to solve practical problems

Experience with DMS systems

Job description

# Service AdvisorKAILUA KONA, HI 96740the progress of repair throughout the day. Contact the client regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before additional repairs occur.Maintains high customer satisfaction standards. Meets or exceeds CSI/KPI requirements by both the dealership and OEM.* Assists with ensuring point of sales systems are kept updated and in compliance with Company policies.* Assists with receiving client payments such as checks and credit card payments, and record the amounts received per Company policies.* Assists with making appointments and assisting customers at counter and telephone.* Other duties as assigned by the Service Manager or Chief Operating Officer.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.* Ability to write reports, business correspondence. and procedure manuals.* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.* Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.* Ability to apply concepts of basic algebra and geometry.* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.* Ability to deal with problems involving several concrete variables in standardized situations.* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to define problems, collect data, establish facts, and draw valid conclusions. * Basic computer skills* Proficient email and communications skills* Experience with DMS systems preferredrepresent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.