Service Advisor

Hobson Auto Group; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Hobson Auto Group is seeking a Service Advisor for a full-time, on-site role based in the Greater Indianapolis area. You will be the main point of contact between customers and the service department, greeting customers, listening to concerns, and documenting service requests and repair orders.

You will coordinate with technicians to estimate costs, prioritize work, and communicate timelines and recommendations in a clear, professional manner.

Qualifications

• High school diploma or equivalent required; additional technical or customer service training is an advantage.
• Experience in automotive service or dealership operations is preferred.
• Strong customer-focused service skills and commitment to building trust with customers.
• Ability to work on-site full time.
• Excellent communication and ability to explain technical information clearly to customers.

Responsibilities

• Greet customers and document service requests and repairs.
• Coordinate with technicians to estimate costs and prioritize work.
• Explain service findings and options to customers.
• Manage appointments and monitor vehicle status.
• Promote aftersales services such as maintenance plans and follow-up visits.

Skills

Customer service

Communication skills

Aftersales support

Dealership operations

Education

High school diploma or equivalent

Tools

Service management software

Job description

Hobson Auto Group is an established automotive company headquartered in Bedford, Indiana, serving drivers across the Greater Indianapolis area and beyond. The organization is focused on delivering reliable vehicles, quality maintenance, and a positive customer experience. Team members work in a collaborative environment where attention to detail, integrity, and professionalism are highly valued. Hobson Auto Group offers opportunities to grow skills in automotive service, customer care, and dealership operations. The company is committed to building long-term relationships with customers and the community.

Role Description

The Service Advisor is a full-time, on-site role based in Greater Indianapolis, responsible for serving as the main point of contact between customers and the service department. This role includes greeting customers, listening to vehicle concerns, and accurately documenting service requests and repair orders. The Service Advisor coordinates with technicians to estimate costs, prioritize work, and communicate service timelines and recommendations in a clear and professional manner. Daily tasks include managing appointments, following up on vehicle status, explaining service findings, and ensuring customers understand their options before authorizing work. The role also involves monitoring customer satisfaction, resolving concerns, and promoting appropriate aftersales services such as maintenance plans and follow-up visits.

Qualifications

• Strong customer-focused service skills, including Customer Service and Customer-focused Service, with a commitment to building trust and long-term relationships.
• Ability to drive Customer Satisfaction through proactive communication, timely updates, and professional handling of questions or concerns.
• Clear and professional Communication skills, both verbal and written, for explaining technical information in a way customers can understand.
• Experience or interest in Aftersales support, including maintenance scheduling, service follow-ups, and promoting recommended services.
• Previous experience in automotive service, dealership operations, or a related customer-facing role is preferred.
• Basic understanding of automotive systems and maintenance procedures, or willingness to learn quickly.
• Ability to work on-site full time, manage multiple tasks, and use dealership or service management software efficiently.
• High school diploma or equivalent required; additional technical or customer service training is an advantage.