SERVICE ADVISOR

Fleetme; Independence (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance options

Dental coverage

Vision coverage

401K with Employer Match

Tuition Reimbursement

Paid Time Off

Job summary

A leading auto service provider in Ohio is seeking a skilled Service Advisor/Writer to join their team. The individual will coordinate maintenance and repair appointments, interact with customers, and ensure superior service. Ideal candidates should have 3+ years of Automotive Service Advisor experience and demonstrate excellent communication and customer service skills. This full-time position offers competitive hourly compensation and a comprehensive benefits package including health, dental, vision insurance, and a career growth pathway.

Qualifications

• Minimum of 3 years of Automotive Service Advisor experience required.
• Must possess an upbeat, professional attitude.
• Ability to pass a background check.
• Professional appearance and team player attitude.
• Self-starter with minimal supervision after training.

Responsibilities

• Coordinate new and existing maintenance and repair appointments.
• Produce estimates and repair orders for customers.
• Communicate with Supervisors, Technicians and Parts Associates.
• Resolve customer complaints and recommend improvements.
• Follow up with customers on status of maintenance and repairs.
• Build and maintain relationships with existing and new accounts.
• Submit activity and results reports to management.
• Resolve customer complaints by investigating issues and offering solutions.
• Suggest product/service/policy improvements based on feedback.

Skills

Automotive Service Advisor experience

Customer Service/Sales skills

Excellent written and communication skills

Advanced computer skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Description

American Fleet Services Independence, Ohio 44131

American Fleet Services is seeking a self‑starting, take‑charge individual for our growing Service Center Team. This driven individual will be responsible for coordinating new and existing maintenance and repair appointments daily, interacting with customers, fleet management companies, and the AFS team.

Our dynamic company culture values customer relationships, employee loyalty, and good old‑fashioned hard work, above all. Our customers rely on us to maximize uptime and guarantee that their business fleets are always repaired, revitalized and ready to roll.

If you’re the right person we’ll provide a competitive compensation package including comprehensive training, ongoing professional development, generous benefits, and unlimited earning potential.

Customer Service Representative Job Duties

• Set, confirm, and prepare appointments to expedite our customers’ service experience
• Determine vehicle needs based on customer information, vehicle walk‑around, and a technician’s multi‑point inspection and/or diagnosis
• Produce estimates and repair orders for customers with full transparency, including cost and time estimates
• Communicate frequently with supervisors, technicians, and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle maintenance and repairs
• Gain superior product knowledge to effectively help customers with service maintenance requirements, warranty information, and additional services offered by AFS
• Maintain existing accounts and establish good relationships with new accounts
• Keep management informed by submitting activity and results reports, i.e., daily call reports, weekly work plan, monthly analysis reports, etc.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Recommend changes in products, service, and policy by evaluating results and competitive developments

Compensation

This is an hourly based opportunity with no limit on earning potential. Our customer base is well established and within a well‑groomed territory.

Benefits

• Health; 3‑plan options; with First Day Coverage plus…
• Dental
• Vision
• Wellness
• Prescription
• Life Insurance; paid
• Short / Long Term Disability
• Paid Time Off; PTO
• Paid Holidays
• Bereavement Pay
• 401K with employer match
• Employee Assistance Program; EAP
• Tuition Reimbursement
• Continuous Education and Training Support
• Tool & Boot Reimbursement
• Uniforms / Outer Wear
• Employee Referral / Bonus Program
• Career Opportunities

Additional Highlights

The opportunity to work with the hardest working ALL‑IN team in the industry!

American Fleet Services was named in the “Top 100 Workplaces” for years 2016 through 2024; the only truck & auto maintenance and repair facility to earn that honor.

Job Type

Full‑time

Work Location

In person

Skills and Qualifications

The ideal candidate will possess an upbeat, professional attitude. You must have the desire to work as part of a team to reach company objectives and the ambition to succeed and grow with the company. The role demands that you be a self‑starter who works well under minimal supervision after the initial training period. Additional qualifications include:

• Automotive Service Advisor experience required – minimum of 3 years
• Professional appearance
• Customer Service/Sales skills
• Excellent written and communication skills
• Advanced computer skills in Microsoft Office email, spreadsheets, and documents
• High School Diploma or equivalent
• Ability to pass a background check
• Valid driver’s license (maximum of two (2) minor violations and four (4) points)

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.