Service Advisor

Chastang Ford; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Health, Dental, Vision plans

Short Term Disability and Life보험

Employee discounts on vehicles, parts,

Service work discounts

Training and advancement opportunities

Holidays and birthdays off

Job summary

Chastang Ford in Houston, TX is seeking a dedicated Service Advisor to enhance client engagement and streamline service interactions. You will collaborate closely with technicians to determine vehicle solutions and communicate effectively with drivers and decision-makers.

The role emphasizes bilingual communication (English and Spanish), professional service delivery, and strong attention to maintaining an organized work area in a fast-paced Isuzu Truck Center environment.

Qualifications

• Strong communication with clients and technicians.
• Ability to understand and apply factory and aftermarket warranties.
• Experience in automotive service advisory roles preferred.

Responsibilities

• Work with clients to determine a solution for their vehicle needs.
• Communicate with clients and technicians to coordinate service.
• Understand and apply factory and aftermarket warranties.
• Coordinate rides to pick up or deliver clients.
• Provide courteous, professional service with a smile.
• Maintain a clean and organized work area.

Skills

Bilingual

Client relations

Communication

Teamwork

Job description

We are adding an additional Service Advisor to our team because quite frankly, we do not have enough manpower to ensure each client receives the level of engagement they desire inaddition to the stress that it creates for our team who wants to deliver that experience to every client.As an Isuzu Truck Center, 95% of ourservicebusiness iscommercial so our advisors must be adept at building relationships with drivers and decision-makers. They are often frequently asked technical questions, soour advisors need to be able tocommunicate well with the technicians. The pay for this position is salary plus commission and we pay Bi-Weekly.

THE COMPANY:

The Chastang Family has been involved in the automotive industry since 1933. Our focus is on providing a family atmosphere where our employees, clients, and community can thrive. We aim to maintain a great place to work, learn and grow.

• Financial investment in future growth and facilities
• Transparency with employees and management
• Freedom to make decisions
• We believe in a work-life balance

THE POSITION:

The successful candidate will be a highly motivatedand organized individual with a strong ability to provide exceptional client interactions. They will be able to work well in a family atmosphere and will take great pride in producing outstanding results with unparalleled quality and a sense of urgency.

• Responsible for working with clients to determine a solution to their vehicles needs
• Communicating with clients and technician
• Understand and apply factory and aftermarket warranties
• Coordinate ride shares to pick up or deliver clients
• Provide courteous, polite, and professional service with a smile
• Maintain a clean and organized workarea

THE LOCATION:

Chastang Truck Center is located in Houston, Tx. at 8455 North Freeway.

WHY YOU SHOULD APPLY:

• 401k plan with company matching
• Competitive pay plan based on experience
• Holidaysand Birthdays off
• Employer paid Short Term Disability and Life Insurance
• Medical, Dental, and Vision plans
• Monthly dealer contributions to qualifiedHealth Saving Accounts
• Employee discounts on vehicles, parts, and service work
• Training and advancement opportunities
• Bilingual is required (English and Spanish)